If you’ve worked with us or any travel agent before you will know that we not only offer, but suggest you take any type of travel insurance. We don’t do this for our own sake, but for the instance that something comes up. And sure we all think, oh nothing will happen, until it does. So check out this great article about why Travel Insurance is such a great idea.
Common Consumer Objections
• Why should I buy travel insurance?
Answer: If an illness, accident, or sudden change in plans forces you to cancel or interrupt travel plans, you face two major financial losses: (1) money you’ve invested in nonrefundable prepayments and (2) medical expenses that aren’t covered by your health insurance. That’s why more and more travelers are turning to travel insurance to protect their travel investment.
• Why is travel insurance so expensive?
Answer: The cost of travel insurance is based on the value of your trip. The more you have invested in your trip, the more you need to protect it. Travel insurance covers you for losses caused by trip cancellation and interruption, medical expenses, baggage loss, and trip and baggage delay. When you consider all the protection you get, travel insurance is actually a great value.
• Why does your policy work on a reimbursement basis?
Answer: As with any type of insurance, there are provisions that must be met before a claim can be paid. Receipts for expenses provide proof of loss and help expedite the claim payment. In the event of stolen items, a police report must be submitted.
• Why do you offer the pre-existing condition waiver only within a certain number of days from the initial trip deposit date?
Answer: Waiving the exclusion for pre-existing medical conditions is a valuable benefit to the consumer. If, for example, a traveler is asthmatic and has to cancel a trip because of the condition, he or she will be reimbursed for nonrefundable travel expenses. We offer this as an extra benefit to travelers. This gives them some time to determine whether or not to purchase our travel insurance policy.
• When I’m traveling outside the United States and renting a car, will your collision damage waiver (CDW) policy be accepted by the car rental company?
Answer: The collision damage waiver is a cost-effective alternative to expensive insurance offered by rental car companies. In addition, the coverage is primary — that means you only need to file a claim with one company to get reimbursement for covered losses.
While most car rental companies accept the CDW policy, a few won’t. You may want to check with the rental agency prior to purchasing the coverage.
• How long does it take to process a claim?
Answer: Typically, insurance companies work to process a claim between seven and 10 business days from receipt provided all supporting documentation is included. This can vary based on the insurance provider and the type of claim being filed.
• Why do you not offer a policy for just medical coverage?
Answer: Insurance protects your total travel investment (comprehensive coverage protects that investment for a number of potential situations, not just medical).
• I don’t need many of these coverages; I am just interested in trip cancellation.
Answer: Our policy is designed to cover you from the moment you make a deposit until the moment you return home. We provide protection for unforeseen events that actually happen to travelers. (If your office offers a wide variety of policies you may be able to select a policy that best meets their needs. Some companies offer several tiers of coverage.)
• Why are these programs more expensive than the one that is offered by my tour operator, and what are the differences between the programs?
Answer: Tour operators typically offer a cancellation protection waiver, which is much different than travel insurance. A protection waiver really doesn’t qualify as insurance. Instead, the cruise line or tour operator agrees to waive its own cancellation penalties if the client has to cancel his or her trip for a covered reason. These waivers may not cover cancellations within 24 to 72 hours of departure, and most don’t offer trip interruption benefits—if you have to return home during a cruise or vacation, you may not be covered. You also have no coverage if the tour operator or cruise line goes into bankruptcy or financial default.
A more comprehensive travel insurance policy offers coverage for a wide range of accidents or incidents that may force you to cancel a trip. Some insurance companies provide coverage for any “unforeseen incident” that is not specifically excluded in the policy. This is also known as “Cancel for Any Reason” insurance. Some policies you can offer provide extra care for the insured, such as concierge services meeting the needs of the high-end consumer. There are also policies available for travelers participating in higher-risk activities.
Ambassador Travel LTD.| 920.236.7777| ambassadortravelltd.com